Nearly two-thirds of Americans say they’d be more likely to buy high-value items online if secure delivery rooms were available in their buildings, according to a national survey conducted by The Harris Poll for logistics technology firm Position Imaging.
Among apartment and condo residents, who face the greatest delivery challenges, that percentage rises to 68%
As confidence in home delivery falters, especially for large purchases, nearly 70% of Americans now prefer to buy big-ticket items in-store rather than risk receiving them via unsafe delivery. Especially in places like multifamily housing, this trend underscores growing consumer demand for reliable last-mile solutions.
“As online shopping accelerates, trust in secure, scalable, and future-proof delivery solutions is increasingly shaping where and how consumers choose to buy,” said Ned Hill, Founder and CEO of Position Imaging.
These delivery concerns are reshaping purchasing timelines. Sixty-six percent of U.S. consumers say they are advancing purchases due to fears of tariff-driven price increases, while over one-third are shopping early to avoid potential stock shortages.
The behavioral shift is led by younger demographics. 87% of those aged 18-34 and 83% of those aged 35-44 report expediting purchases this year, compared to more than double the rate among those over 65.
Position Image’s Smart Package Room, an AI-powered parcel management system deployed in residential and commercial buildings, is created to meet this demand by offering secure, automated delivery and pickup.
For stakeholders in real estate, logistics and e-commerce, the data signals rising urgency for scalable infrastructure that restores delivery trust and supports evolving consumer behavior.
